Terms of Service

These Terms of Service (“Terms”) govern access to collator.cc and our related applications, APIs, and services (the “Service”). The provider is Collator Creative Cloud Inc., a company registered in Canada (“Collator,” “we,” or “us”).

The “Customer” is the organization or individual establishing an account for its business use or purchasing a subscription. A person accepting these Terms for an organization must have authority to bind it. Members and external participants must follow the obligations applicable to their use, but accepting a workspace invitation or approving a request does not, by itself, give them authority to contract for an organization.

By accepting these Terms or using the Service after being presented with them, you agree to the terms applicable to you. You must have reached the age of majority in your jurisdiction and have capacity to enter into this agreement. If you do not agree, do not use the Service.

Updates and effective dates

We will publish revised Terms with a version and update date. For material changes affecting existing customers, we will give advance notice to the Customer’s account contact or through the Service, specifying when the changes take effect and allowing a reasonable opportunity to review them. Changes needed urgently for legal or security reasons may take effect sooner, with notice as soon as reasonably possible and legally permitted.

Changes do not apply retroactively to an existing dispute. If you do not accept a change, you may stop using the Service and cancel renewal before it takes effect. Where the law requires express acceptance, continued use alone does not replace it. The date on this page does not, by itself, change an existing Customer’s agreement.

Collator helps creative teams upload, organize, version, review, approve, share, and deliver creative files. Available features may include cloud imports, CDN delivery, an embeddable player, and publishing to connected advertising accounts. Access depends on the selected plan and configured permissions.

You may use the Service for your organization’s work and, if authorized, to provide creative services to your clients. Client work remains subject to the rights and permissions you hold. This permission is not a right to resell Collator as a standalone service.

Purchase based on features available at the time of purchase, not roadmap statements. Meta and TikTok publishing are planned, not currently available. Google Ads publishing, including YouTube uploads for video assets, is described in section 7.

The Service is a general business tool, not a system intended for payment-card data or specially regulated information such as protected health information under HIPAA. Do not upload such information without a separate written agreement that expressly permits and supports that use.

• Customer — Controls its organization, appoints administrators, and is responsible for the permissions and instructions it authorizes.
• Authorized users — Employees, contractors, and other members invited to act within the Customer’s workspaces and assigned permissions.
• External participants — People receiving share links, reviewing work, or contributing files through an upload request. They do not automatically become paid editors or organization administrators.

Keep account information accurate, protect credentials, and promptly report suspected unauthorized access. Do not share individual sign-in credentials. The Customer must ensure its users are authorized to access the files and connected accounts they use and must remove access when it is no longer needed.

Organization administrators and appropriately authorized workspace members can manage access, roles, content, and requests within the scope of their permissions. This may include viewing, moving, sharing, publishing, or deleting files uploaded by other members. Administrative control does not transfer intellectual property ownership.

Removing a member ends their authorized access; it does not, by itself, remove the Customer’s files or collaboration history. A person belonging to several organizations must respect each organization’s separate permissions and content rights.

“Customer Content” includes uploaded files, versions, variations, metadata, comments, and materials submitted through the Customer’s workspaces, shares, or contribution requests.

Ownership and rights

As between Collator and the Customer, the Customer and its licensors retain their rights in Customer Content. Collator does not acquire ownership of your files or use them for its own advertising or sale. You must have the rights needed for the uploads, transformations, sharing, and publishing you authorize, including applicable copyright, music, privacy, publicity, and client permissions.

Limited operational license

You grant Collator a non-exclusive, worldwide, royalty-free license to host, store, copy, cache, process, transcode, adapt for format or display, and transmit Customer Content only to provide, secure, and maintain the Service and carry out authorized instructions. Public display or distribution is permitted only as needed for the sharing, embedding, CDN, or publishing functions you enable.

We may authorize service providers to perform these operations on our behalf under appropriate restrictions. This license does not permit unrelated commercial exploitation. It continues only as needed to provide the Service and complete authorized deletion, legal retention, and backup handling; it does not give us a right to continue publicly distributing deleted content for our own purposes. Copies delivered to recipients or third-party platforms are addressed in sections 6, 7, and 13.

Feedback is separate

You allow us to use product suggestions you voluntarily send us without compensation or attribution. This permission does not apply to creative files, client materials, private review discussions, or other Customer Content merely because they are stored in Collator.

The Customer selects reviewers and configures who can upload, share, publish, or carry out approved requests. Approval can authorize a particular requested action for a user who otherwise lacks direct permission; it does not grant general administrative access.

An approval records a reviewer’s decision about the request presented to them. Executing the approved action is a separate step. Changes to a request may dismiss earlier approvals and require another review. Check the current files, destinations, settings, and request status before approving or executing it.

Collator does not certify that an approved file is legally cleared, accurate, brand-compliant, or accepted by an advertising platform. Approval and activity records support collaboration; they are not offered as a qualified electronic-signature service or an immutable regulatory archive.

The Customer decides which files to share and which access, expiry, password, download, and CDN settings to enable. Public links and CDN URLs can make content accessible outside a workspace. Recipients may forward links or retain copies; password and download controls are not a guarantee against copying, screen capture, or redistribution.

Workspace membership, share access, and direct CDN delivery are separate controls. Do not assume removing a member or closing a share disables every previously issued CDN URL, embed, or independently published copy. Review and disable the relevant delivery settings separately.

Revoking a link or deleting a file does not retrieve copies already downloaded, stored by recipients, or published to another platform. Changes to CDN delivery may take time to propagate through caches. We do not promise instant removal from every cache or third-party system.

CDN analytics, not player tracking

Where your plan includes media analytics, the reports come from CDN delivery statistics, not analytics collected by the embeddable player. Delivery statistics describe delivery activity; they should not be interpreted as a verified count of distinct people or completed video views. The player does not collect viewer analytics. Our Privacy Policy describes CDN-related data handling.

Connecting a cloud or advertising account authorizes Collator to use the granted access to perform the operations you request. The Customer must have permission to connect that account and allow the relevant workspace users to act through it. Review the destination accounts and granted access before connecting or publishing.

What publishing does

Google Ads publishing uploads or creates creative assets in the selected account. It does not, by itself, launch a campaign, set an advertising budget, or guarantee that a platform approves or serves an ad. Advertising charges and platform requirements are separate from Collator subscription fees.

Publishing is asynchronous and individual files or destinations may succeed while others fail. Review job results and the destination account before retrying; a completed upload may remain there even if a later step fails. Disconnecting an integration, deleting a Collator file, or closing an approval request does not automatically remove an asset already uploaded to an external account.

YouTube video uploads

The video publishing workflow uses YouTube API Services to upload the video as unlisted and then create the corresponding Google Ads video asset. Unlisted is not the same as private workspace access: anyone with the video link may be able to view or share it. By using the YouTube-enabled features, you agree to be bound by the YouTube Terms of Service. Google’s handling of information is described in the Google Privacy Policy.

You can revoke Google authorization through your Google account permissions. Revoking access does not delete content already stored on YouTube or Google Ads. Manage that content on the destination platform or through an explicitly supported deletion feature.

Third-party services may impose quotas, reject files, change APIs, or interrupt access. We do not guarantee their availability or an advertising outcome. These limits do not remove Collator’s own obligations under these Terms.

Confidential content

We will treat non-public Customer Content and information reasonably understood to be confidential as confidential. We will use it only to provide and secure the Service, meet legal obligations, or follow the Customer’s authorized instructions. Access by staff and service providers must be limited to those who need it for these purposes and are subject to confidentiality obligations.

These restrictions do not apply to information that becomes public without a breach, was lawfully known independently, or is lawfully obtained from another source. If disclosure is legally required, we will limit it to what is required and notify the Customer where legally permitted. Content the Customer intentionally publishes is disclosed as directed, not treated as a private workspace disclosure.

Personal information and processing arrangements

Our Privacy Policy describes personal information, service providers, and international transfers. For Customer Content, the Customer determines the purposes of processing and may act as a controller or as a processor for its own clients. Collator processes that content on its behalf. Account administration and billing information may be handled by Collator or the payment provider in their own roles described in the Privacy Policy.

We will maintain safeguards appropriate to the processing and notify the Customer without undue delay after becoming aware of a personal-data breach affecting Customer Content, with information reasonably available to help the Customer respond. This is not a promise that every security event is a personal-data breach or that security incidents can never occur.

If your use requires a data-processing agreement, specific transfer safeguards, or other contractual protections, contact us before that processing begins so the required arrangements can be agreed. A reference to our Privacy Policy is not a substitute for an applicable data-processing agreement, and these Terms do not represent that an unexecuted agreement is already in place.

Storage regions

A selected storage region applies to the uploaded creative storage described during setup; it is not a promise that every category of information remains in that region. CDN distribution, external publishing, account information, operational logs, and service-provider processing may involve other locations. Confirm any required residency restrictions with us in writing before uploading restricted data.

You must not use the Service to:

• Upload or distribute unlawful, infringing, abusive, or malicious material, or content you are not entitled to use.
• Bypass access controls, impersonate another person, or use a connected account without authorization.
• Introduce malware, disrupt the Service, or deliberately evade storage, delivery, API, or plan limits.
• Scrape or extract other customers’ content, reverse engineer the Service except as permitted by law, or use unauthorized automation.
• Resell access to Collator outside an agreed arrangement, or harass users or staff.

Authorized use of supported APIs, client collaboration, share links, and external upload requests is permitted within the applicable permissions and limits.

Copyright and abuse reports

Send reports to [email protected], identifying the affected content or URL, the rights or issue involved, your contact details, and supporting information. We may request clarification, restrict content, notify the affected Customer where appropriate, and review a response. We may suspend or terminate repeat or serious infringers in appropriate circumstances. We will follow applicable legal procedures; this reporting channel does not claim eligibility for a particular statutory safe harbor.

Prices, editors, and allowances

The pricing page describes the available plans. Standard Pro and Business prices are in USD per editor per month, plus applicable tax. Storage and connected-ad-account allowances are shared across the whole organization, not multiplied by editors or workspaces. External recipients do not need a paid editor seat merely to view shared files.

The seat quantity, price, billing interval, and any add-ons must be stated in the checkout or agreed order. The seat-counting treatment of pending invitations, removed users, and service accounts, and the timing and proration of changes, must be disclosed as part of those billing arrangements. A workspace permission alone is not authorization for an undisclosed charge.

Retained versions and variations can consume storage as well as the latest file. Any chargeable storage calculation, overage rate, or connected-account add-on must be disclosed and authorized before the charge is incurred. An indicative price is not authorization for an unspecified overage. If usage exceeds the plan allowance, you may need to reduce usage or upgrade before adding further files, workspaces, or editors.

Paddle and renewals

For purchases through Paddle, Paddle is the merchant of record and seller for the transaction, handling payment, invoices, and applicable taxes. The transaction is subject to Paddle’s buyer terms and privacy policy. These Terms govern the Collator service, not a replacement payment agreement.

Paid subscriptions are billed in advance and renew for the agreed billing interval until cancelled. Recurring payment authorization begins when you choose and purchase a paid subscription, not merely by starting a no-card trial. If payment fails, we or Paddle will notify the billing contact; unresolved nonpayment may lead to restrictions or cancellation under the applicable payment terms and section 13.

14-day trial

Pro and Business offer a 14-day trial with no payment card required. Unless you choose a paid plan, the organization returns to Free with no automatic charge when the trial ends. Paid features become unavailable, but trial expiry alone does not delete your files. Free-plan limits apply, and you must reduce usage or upgrade before adding beyond those limits. This is separate from closing the organization or deleting content.

Changes, cancellation, and refunds

Before you confirm a plan or seat change, its charges, credits, effective date, and any proration must be disclosed in the billing flow or agreed order. Cancellation stops renewal at the end of the current paid period unless otherwise stated at purchase or required by law. For Paddle subscriptions, use the buyer-portal link in your subscription email or Paddle billing support. You can also contact [email protected] for assistance.

Fees for an already-started billing period are ordinarily non-refundable unless the purchase terms, Paddle’s applicable refund rules, or mandatory law provide otherwise. Nothing here excludes statutory withdrawal, refund, or other non-waivable rights. Send billing or refund requests through the relevant purchase channel; contact us if you need help identifying it.

We will notify you of subscription price increases before they take effect and identify the affected renewal. You may cancel renewal before the increase applies. Required consent and notices under applicable law continue to apply.

Collator or its licensors own the Service software, design, branding, and other intellectual property, excluding Customer Content. Subject to these Terms, we grant the Customer and its authorized participants a limited, non-exclusive right to use the Service for the business and client-service purposes described here during their authorized access.

You may not copy, sell, sublicense, or create derivative works of Collator’s software or branding except as the Service permits, we agree in writing, or applicable law allows. We reserve rights not expressly granted.

Services you independently connect or visit are governed by their own terms, policies, and account permissions. We do not control their decisions, pricing, or availability. Their restrictions may affect imports, delivery, or publishing.

This distinction does not excuse Collator from its own contractual responsibilities for service providers it uses to deliver Collator. Requirements for those providers and personal information are addressed in section 8, the Privacy Policy, and any applicable data-processing agreement.

Different actions have different effects

• Trial expiry or downgrade — Changes plan access and limits; it is not an instruction to delete the organization’s files.
• Subscription cancellation — Stops future renewal. It is separate from requesting account closure or deletion.
• Member removal — Removes that person’s access without automatically deleting organization-owned content or history.
• File or organization deletion — Can permanently remove content and associated records. Confirm the scope before requesting it; do not rely on backups to reverse deletion.

Suspension and termination

We may restrict or end access for material or repeated breaches, unresolved nonpayment, legal requirements, or to protect the Service and others. Where appropriate and legally permitted, we will explain the reason and allow a reasonable opportunity to remedy an ordinary breach. We may act immediately where delay would create a security, fraud, legal, or serious harm risk. Restrictions should be proportionate to the circumstances.

Retrieving content and retention

Before closing an organization, use available download functions and contact us about any additional retrieval needed. We will work with the Customer to identify the available files and records and a practical retrieval method, subject to legal and security restrictions. Do not assume a download includes comments, approval history, metadata, or the full version structure unless that export explicitly includes them.

No fixed post-termination recovery window or complete archive-export format is promised by these Terms. If you require a guaranteed export scope, deadline, or retention period, it must be agreed in writing before closure. Applicable data-return and deletion rights, and any data-processing agreement, take precedence over this qualification.

Personal-information retention is described in the Privacy Policy. Deleting a person’s account does not automatically require deleting their employer’s files or records that must lawfully be retained. Customer Content, operational records, and residual backups may have different deletion processes. Retained copies may be used only for the permitted retention purpose, not to restore public sharing contrary to a deletion request.

Collator cannot retrieve recipient downloads or erase independently stored copies on connected platforms merely by terminating an account. Ownership, confidentiality, accrued payment obligations, liability provisions, and other terms intended to survive will continue as applicable.

We will use reasonable care and skill in providing the Service. Unless a separate written service-level agreement says otherwise, we do not promise uninterrupted availability, a particular recovery time, or a guaranteed publishing result. Maintenance and third-party dependencies may affect access.

Except for express commitments in these Terms or a separate agreement, and to the extent allowed by law, the Service is provided as available without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. These qualifications do not cancel our express confidentiality, security, or statutory obligations.

Keep independent copies of important files. Service backups, where maintained, are not a customer-controlled archive or a guarantee that deleted files can be recovered. Responsibility for keeping your own copies does not waive claims that cannot lawfully be excluded or override an agreed service commitment.

To the fullest extent permitted by law, Collator and its personnel are not liable for indirect, consequential, special, exemplary, or punitive damages, or indirect loss of profits, revenue, or data arising from the Service.

Unless a separate written agreement expressly provides otherwise, Collator’s aggregate liability to the Customer and its authorized users for claims arising out of these Terms or the Service will not exceed the greater of the fees paid for that Customer’s Service, including through Paddle, in the 12 months before the first event giving rise to the claims, or CA$100. This is an aggregate limit, not a separate limit for each member or claim.

Nothing in these Terms excludes liability for fraud, intentional misconduct, or any liability or remedy that applicable law does not allow us to exclude or limit. Mandatory consumer and data-protection rights remain unaffected.

To the extent permitted by law, the Customer will defend Collator against third-party claims that Customer Content or the Customer’s authorized use of it infringes another person’s rights, or that arise from the Customer’s unlawful use or material breach of these Terms, and cover resulting damages and reasonable defense costs. This does not make every invited member personally responsible for the organization’s indemnity.

This obligation does not apply to the extent a claim results from Collator’s breach, negligence, intentional misconduct, or use of content outside the authorized instructions. We will give prompt notice, reasonable cooperation, and reasonable control of the defense to the Customer. The Customer must not settle a claim in a way that admits fault by Collator or imposes non-monetary obligations on it without our prior written consent, not to be unreasonably withheld. Collator may participate through its own counsel at its own expense.

Governing law and disputes

These Terms are governed by the laws of Canada, and the parties submit to the courts of Canada, subject to any mandatory law or jurisdiction that cannot be excluded by agreement. Please contact us first to try to resolve a dispute. This does not prevent either party from seeking urgent relief or exercising non-waivable rights.

Which terms control

A separately agreed data-processing agreement controls conflicts about its subject matter; a signed order or service-level agreement controls the specific commercial or service commitments it expressly varies. Otherwise, these Terms apply. Checkout or an accepted order establishes the purchased plan, quantity, price, and billing interval. Paddle’s terms govern its payment transaction. A later marketing-page edit does not silently rewrite an accepted order.

Notices and other provisions

We may send service and legal notices to the Customer’s account contact or through the Service. Keep those details current. Electronic notices have effect to the extent permitted by law; marketing consent is separate.

If a provision is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver. Neither party is responsible for delays beyond its reasonable control, but this does not remove duties to protect retained data or meet non-waivable obligations. No partnership, employment, or agency relationship is created.

The Customer may not assign this agreement without our consent, not to be unreasonably withheld. Collator may assign it in connection with a merger, reorganization, or sale of the relevant business if the successor assumes its obligations; we will notify the Customer. These Terms and the applicable agreements identified above form the agreement for the Service.

Privacy Policy · Plans and pricing